On the first working day after the Spring Festival in 2018, Ningbo issued a mobilization order of “six battles and three years of climbing”, proposing project speed, industry competition, science and technology competition, urban and rural excellence, service efficiency, and Party building competition.
Jiangbei smell and move, based on their own actual, accelerate the government service standardization, integration, informatization reform, create a batch of the province and even the whole ring service for effect “fist”: to the masses provide personality customization of grass-roots government affairs public mode, the whole life cycle of government services, enterprise whole ecological efficient system of examination and approval work, create a good benefit for the convenience of enterprise atmosphere.
For three years, jiangbei “service for effect” work has made various achievements, including commercial registration reform speed efficiency, investment project examination and approval upgrade acceleration, government digital transformation expansion quality, grassroots modern governance, deepening, related business work provincial, city leaders instructions affirmation, the feeling growing: in the national county government transparency index ranking in the top three consecutive years, won the province “up to run a” reform title of advanced collective, administrative examination and approval service public satisfaction for three consecutive years ranked the first in the city.
System integration, let the information from “decentralized” to “series” sharing
Last August, against the reform of “up to run a” spring breeze, jiangbei seize the demand of the people’s livelihood small incision, tear a big reform, the departmental approval implementation mode innovation, take the lead in the domestic single point trigger “domino” type of enterprise and personal information chain change mechanism, leverage the government departments linkage, business collaboration, data sharing, process reengineering.
Just need to fill in a chain change application form, in a window to submit a set of materials, individuals can achieve 13 items chain change, enterprises can make 29 information chain change, effectively break the masses for the business license, id card and other basic information change after other changes items run many times, has benefited more than 2000 enterprises, more than 300 people.
” Now fewer people to the hall than before, and the number can be handled immediately.
” Referring to the Jiangbei District administrative service center in the past two years the most intuitive changes, Ningbo Daxin accounting service Co., Ltd. Industrial and commercial agent commissioner Deng Beibei so described.
Behind the sharp contrast is the Jiangbei District model of data-enabled government services over the years, promoting the online “feasible” to “easy to do, willing to do, easy to do”, and greatly improving the network management rate.
Only took 5 minutes!
At the beginning of this month, in the sixth floor of the Jiangbei District Administrative Service Center, Wang Fengyu, a 76-year-old Ningbo citizen, successfully used the tablet computer with the help of the staff.
Such a scene is just a microcosm of Jiangbei District opening a new era of digital convenient government services..In October last year, the first self-service card making machine for facial recognition and social security cards in China was officially put into use in Jiangbei District. Citizens can apply for cards in just 2 minutes with their second-generation ID card and facial recognition verification. In May of this year, Jiangbei District was the first in Ningbo to introduce tablets to help insured enterprises and the public register their “Zheli Ban” APP accounts on site, and provided hands-on guidance on “online handling” and “handheld handling”. That month, the online handling rate of 18 livelihood service items under medical insurance increased from 57% to 81%.5%.
Whenever the graduation season approaches, more than 800 applicants for teacher qualification certification need to come to the site within 4 days to verify information, with each person queuing for 1 hour. The Jiangbei District Administrative Service Center also needs to rent a dedicated venue and arrange nearly 10 staff members to handle it on-site. Since Jiangbei District took the lead in implementing the full process online processing model for teacher qualification recognition in the province, such a scene has gone forever. The applicant can easily complete the process with just a few fingers, and the administrative service center only needs to arrange two staff members. The verification of application materials has been reduced to one copy, and the commitment period has been compressed to one working day… This model connects the online verification channel, replacing “mass run” with “data run”.
In the past three years, Jiangbei District has adopted the concept of system integration and digital empowerment, focusing on strengthening the capabilities of government service data call, comparison, and collection. It has implemented a scenario based integrated service transformation for government services, promoting the transformation of administrative approval from independent individual departments to integrated government services as a whole, and effectively promoting the level of digital government services. Data shows that as of now, the online completion rate in Jiangbei District is 94%.79%, ranking second in Ningbo City.
Efficient collaboration, integrating approval from “multiple tasks” to “one task”
How to truly enhance the sense of achievement of the people through “service efficiency competition”? The answer from Jiangbei has always been clear and clear: from the perspective of serving enterprises and the people, we tailor the “one thing” approval standard system for them, clarify the approval process, improve approval efficiency, and standardize industry standards.
A novel joint application form and a customized integrated service window for enterprise listing… In November of this year, the newly established specialized window for enterprise listing processing became a “new landscape” in the commercial registration area of the Jiangbei District Administrative Service Center, attracting many enterprises with relevant needs to come for consultation. “For companies planning to go public, we have innovatively designed a joint application form to promote scenario based multi business collaborative applications and form sharing. The form has been merged and simplified into 10 filling elements. Companies only need to submit application materials to the window for unified acceptance, fill out the joint application form, and independently select the proof items that need to be applied for joint application to achieve ‘one-time processing’.” The relevant person in charge of the Jiangbei District Audit and Management Office said.
Over the past three years, Jiangbei District has continuously promoted over 100 integrated service reforms, including the full life cycle of individuals and enterprises, urban sewage discharge, rural revitalization government services, full process services for international talents, services for retired soldiers, and emerging industries in key areas, from the perspective of the “one thing” service scenario of mass enterprises.
On this basis, Jiangbei District continuously summarizes and refines the experience of optimizing and reengineering project processes, innovatively formulates standard specifications, and elevates them to national, provincial, and municipal standards or standardized pilot projects, providing a “Jiangbei model” for government services in various regions.
Not long ago, the pilot project of standardization of bidding services for engineering construction projects in Jiangbei District (national level) passed the mid-term evaluation, laying a solid foundation for the implementation and popularization of standardization of service systems in this field nationwide. Jiangbei takes “Internet plus public resource transaction” as the reform path, implements the electronic bidding process, combs and compiles 76 standards, covering all “nerve endings” in the bidding of engineering construction projects.
Jiangbei District has also launched a provincial-level standardized pilot program for personal full life cycle government services. Based on the activity patterns of an individual’s life cycle, with the five important stages of “birth, school, work, marriage, and elderly care” as nodes, a “three in one” personal full life cycle service system has been created with the general basic service standards, service guarantee standards, and service provision standards as the core. 82 system service standards have been compiled, summarized, and organized. Just this month, the “One Thing Work Guidelines for the Whole Life Cycle of People and Enterprises in Zhejiang Province” formulated with the participation of the Jiangbei District Administrative Approval Management Office passed the review smoothly.
Adhering to the perspective of the masses to implement government transparency, Jiangbei District has embarked on a reform that deeply integrates government services and government transparency.New path. Last month, the 53rd executive meeting of the Jiangbei District Government was held. Unlike before, the conference invited 8 public representatives including Party representatives, National People’s Congress representatives, CPPCC members, resident representatives, and enterprise representatives to attend, becoming a beautiful scenery on the “Government Open Day” in Jiangbei. Prior to this, Jiangbei District launched the first standardized government affairs disclosure window for individuals and enterprises in China. The first batch of 15 individual and 9 enterprise affairs were synchronously integrated and made public to the public through web pages and mobile devices. The Government Services and Government Affairs Disclosure Research Base of the Institute of Law of the Chinese Academy of Social Sciences also settled in Jiangbei on the same day.
Tailored to deliver services from
Move forward from “waiting to do” to “guiding to do”
The value of “service efficiency” lies in “efficiency”. The speed of project approval directly affects the investment confidence of market entities. Over the past three years, Jiangbei District has established and improved a database of agency projects based on the requirement of “maximum one run, maximum 80 days” for investment projects. From the perspective of the overall work chain of basic construction project approval, the project approval time nodes have been reversed, the optimal approval process has been customized, and the optimal approval path has been sought to enable enterprises to stand on the “starting line” in advance. Under the call of “service efficiency competition”, the repeatedly refreshed “Jiangbei speed” has accompanied the deepening of administrative approval reform in Jiangbei District.
The Jiangbei Sports Center SPORTS City, which is highly favored by citizens, has become a popular check-in spot for fitness enthusiasts in Yongcheng since its opening. Whenever there is leisure time, Ningbo citizen Zhang Zhenqi goes there to “check in”. As the acting commissioner of the Jiangbei District Audit Office, he is also a witness and beneficiary of the project from construction application to completion acceptance and production.
“This project requires permission and approval from 63 approval items across 22 departments and 40 departments, and 513 approval materials need to be provided.” Zhang Zhenqi said that as long as there is a checkpoint, the entire approval process will come to a halt. To ensure the rapid progress of project approval, Jiangbei District quickly designed an optimal approval plan with prior testing and joint acceptance, which was simplified into a “parallel approval process diagram” to inform the enterprise. 163 approval logs, detailed into the problems and difficulties faced each working day, submitted to the approval coordination team for research and solution. In the end, the project only took 25 working days from obtaining the land certificate to obtaining the construction permit, 149 days ahead of the “start of construction red line” stipulated in the land contract, creating a new speed for the approval of similar urban complex projects nationwide.
As soon as you step into the spacious and tidy Jiangbei District Administrative Service Center, the first thing that catches your eye is a row of display boards with QR codes printed on them. 86 high-frequency tasks can be easily handled at your fingertips; Opening up various integrated services in Jiangbei District, involving 1167 personal life cycle matters, 3045 enterprise life cycle matters, and 388 grassroots people’s livelihood service matters, all of which are within the reach of the handling masses.
And in the self-service hall.In the management and waiting areas, 42 cadres have broken the traditional “sitting and waiting” service model of the counter and stepped out of the counter to actively provide high-quality and efficient government services to enterprises and the public who come to handle affairs. In addition, benefiting from Jiangbei government services 2.The promotion of the 0 Smart Hall platform has equipped all windows of the center with tablets and high-definition cameras, which can achieve multiple functions such as facial recognition, identity authentication, QR code scanning, electronic signature, and evaluation.
As the main battlefield for the “maximum one-time” reform and “service efficiency competition” in Jiangbei District, the Administrative Service Center has solved the problem of lack of centralized service windows and inconvenience for the masses in handling affairs throughout the district. The center gathers all services for the people, including real estate registration, tax services, water and electricity. In addition, it also provides services such as appointment, extension, door-to-door service, free copying, and free express delivery.
Not only that, Jiangbei District also extends the window of the government service hall to the doorstep of the people’s homes. Not long ago, two days ago, a “special team” assault team composed of multiple departments completed the delivery procedures for 670 relocated households in the Liduwan resettlement community of Zhuangqiao Street, bridging the “last mile” of government services. This is only a practical application scenario of the “one thing” government service in the Jiangbei District’s implementation of the “four special” (specific population, specific area, specific time, specific needs) scenario.
(Source: Zhejiang Daily)