The modernization of social governance is inseparable from innovation. In the early stage, Anji County piloted a new policing model of “tourist police” in Tianhuangping Town and Shanchuan Township. “Police officers patrol all points in the scenic spot, take the initiative to help tourists solve difficulties, and do a good job in public security, prevention and control in the scenic spot.” The relevant person in charge of Anji County Public Security Bureau said.
At the beginning of March this year, members of the tourist police squadron were on duty in Yunshang Grassland Scenic Area. After learning that a farmhouse had a dispute with foreign tourists during the patrol, they immediately rushed to the scene to learn more about the ins and outs of the incident. It turned out that the children of foreign tourists accidentally burned the lawn of the farmhouse while playing in fairy wand, and the owner of the farmhouse demanded compensation from the tourists. The two sides disagreed over the amount of compensation. The tourist will fly back in the afternoon, and if it is not handled well, it will delay the trip. Through the patient mediation of the team members, the two sides reached an agreement, and the farmhouse owners and tourists were satisfied with the results.
In recent years, the global tourism in Anji county has developed rapidly, and the number of tourists who come here every year has increased by spurt, which often leads to the full number of tourists in scenic spots, and tourism-related contradictions and disputes also occur from time to time. In order to further guarantee and boost the healthy and coordinated development of tourism, deepen the “three services” and create a better service environment, the county has built a professional team, innovated and tried out a new policing model of “tourist police”, and issued documents such as “Anji County Tourist Police Service Standard” and “Anji County Ten Measures for Tourism Police”, which clarified the scope of duties, law enforcement duties, carrying standards and dress etiquette of tourist police. Professionals are also invited to carry out knowledge training such as emergency rescue, travel-related laws and regulations, and tour guide explanations to further improve the professional quality of police officers.
In addition, Anji County also co-ordinates 35 security forces in various scenic spots, establishes a scenic spot peace alliance, and establishes joint logistics mechanisms such as joint law enforcement and joint rescue with relevant functional departments involved in tourism. At the same time, the police force will be deployed in three service modes, namely, light season, peak season and emergency, and the “three-speed work method” will be implemented to quickly handle travel-related alarms, conflicts and disputes, and quickly handle travel-related cases, so as to improve the work efficiency in patrol guarding, dispute mediation and tourist assistance.
At present, the county has established scenic spot police offices in Yucun, Dazhuhai Scenic Resort, Yunshang Grassland and other scenic spots, equipped scenic spot police officers for scenic spots above medium scale, and set up mobile police service vehicles and mobile police service tents; And according to the dynamic flow of people in various scenic spots, it provides tourists with convenient services such as travel consultation, finding people in scenic spots, lost and found.
Up to now, there are 12 tourist policemen in the pilot area, 12 times of joint law enforcement have been carried out, and 67 cases of travel-related contradictions and disputes have been successfully mediated. The police situation and travel-related contradictions and disputes within the jurisdiction have decreased by 10.3% and 15.7% respectively.