Ninghai County has developed private enterprises and has tens of thousands of industrial enterprises. How to better serve enterprises and help economic development has become a key issue for the local government.
Six years ago, the county launched the “Enterprise Service Pass” digital platform to solve problems for enterprises through government procurement services, and the annual acceptance of appeals reached 1.50,000 pieces. So far, the total number of hits on the platform has exceeded 3 million, attracting more than 12,000 enterprises. In October this year, the service platform was approved to formulate provincial-level local standards, which will be further promoted to the whole city.
Nowadays, “there are needs, there are difficulties, there are doubts… All are looking for ‘enterprise service pass'” has become a widely circulated sentence in Ninghai enterprises. Wang Haiyu, director of Ninghai County Enterprise Service Center, said: “We are stepping up the formulation of local standards for provincial enterprise services, and at the same time continuously improving services. ”
Continuously helped enterprises to apply for technical transformation subsidies of more than 100,000 yuan
“Just more than 30 yuan of technical transformation subsidies have been hit to the enterprise account, from the application to get the money, it took only 3 months, this is the second time to get the subsidy…”On December 2, Wang Lisha, the head of the comprehensive management of the office of Longhua Mold Factory in Ninghai County, said happily.
Longhua Mould Factory is an injection molding processing enterprise, in recent years, with the growth of business volume, the company has expanded reproduction and continuous technological innovation, but it does not know much about the relevant preferential policies. Therefore, the person in charge of the relevant work of the enterprise tried to log in to the “Enterprise Service Pass” digital platform to consult the relevant policies, and the staff not only patiently explained, but also helped through online and offline guidance.
“The ‘Enterprise Service Pass’ platform not only helped us apply for technical transformation subsidies, but also provided guidance and voluntary services throughout the process, and I am really grateful to them!” Wang Lisha said that in 2019, the company received a subsidy of more than 700,000 yuan for the first time, and in the past two years, the company has continued to invest more than 5 million yuan in technological transformation, increased the purchase of large-scale injection molding machine equipment, and received a subsidy of more than 300,000 yuan.
This year, when a company was approaching the deadline for the declaration of high-tech enterprises, it suddenly found that there was a problem with the application materials, and the company immediately sought help through the “Enterprise Service Pass” platform. Although it was Saturday, the staff on duty on the platform contacted the commissioner as soon as they saw the information, and the enterprise service commissioner came to the door that night to deal with the problem.
Digital empowerment, online and offline all-round services
The “Enterprise Service Pass” digital platform is a public welfare platform built by the Ninghai County Enterprise Service Center, led and guided by the County Economic and Information Bureau, operated through enterprise procurement services, and served enterprises free of charge.
In the office hall of the platform located in the Ninghai County Science and Technology Innovation Center, I saw that the staff were in place, or carefully inspected all kinds of dynamic information on the computer, or constantly answered the phone, busy replying and coordinating to deal with problems.
On the large digital screen, the amount of information in various places is constantly scrolling, and this information is presented in categories through big data analysis. It can be seen that the service content of the “Enterprise Service Pass” platform is very rich, in addition to the difficulty solution, supply and demand market, there are more than 10 modules such as policy pass, quality pass, financial pass, science and technology pass, exhibition pass, and talent pass. The relevant person in charge of the enterprise passed the mobile phone “Zheli.”Office” and the computer can be easily logged in, menu-based service.
Back-office staff are on duty 24 hours a day. According to the demands of enterprises, some reply through online platforms; Some are further connected by phone and offline. If offline services are needed, the “Enterprise Service Pass” platform has also set up 10 service windows in Ninghai County, and specialists can be sent to the door.
“Through digital technology, we build a platform, constantly reform and innovate in the process of operation, and strive to meet the all-round needs of small and medium-sized enterprises, and truly become a good assistant for enterprises!” Wang Haifei said.
Financial integration, quality integration… Responsive access
According to the relevant person in charge of “Enterprise Service Pass”, in order to expand the service space and improve the quality of service, the platform also continuously introduces service enterprises and institutions.
Recently, the owner of a company urgently needed to finance 15 million yuan for land purchase, and after he submitted his appeal through the “Enterprise Service Pass” platform, the platform immediately matched him with a batch of suitable bank and financial projects through big data calculation. With the help of the platform staff, the financing problem of the enterprise was finally solved.
“In the financial integration module, we not only introduce functional departments such as the financial office and the economic and information bureau, but also introduce a large number of financial institutions such as banks and insurance companies and import data to provide safer and more secure financial services for enterprises.” Fu Donghai, deputy director of the Ninghai County Enterprise Service Center, said.
Small, medium and micro manufacturing enterprises have a relatively large demand for product testing, with many enterprises and few testing institutions. In the past, enterprises in Ninghai often failed to rank in order to test, and even went to other places for testing, which was time-consuming, laborious and costly. To this end, since 2014, the “Enterprise Service Pass” platform has introduced the laboratory of Ningbo Customs Technology Center, which specializes in providing product testing for enterprises.
When I came to the laboratory of the Ninghai branch of the testing center, I saw that the laboratory tested whether the toxic and harmful substances such as furniture, toys, stationery, and food contact products exceeded the standard, and also tested whether the quality of mechanical and physical properties was up to standard. “More and more enterprises are testing import and export products and raw materials through the ‘Enterprise Service Pass’ platform.” Lu Bo, an engineer at the Ningbo Customs Technology Center, said, “Once, at dinner time, some companies found us through the ‘Enterprise Service Pass’ platform, and we worked overtime until more than 11 o’clock that night, and finally helped to test a batch of products suspected of exceeding the lead content.” ”
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(Contributed by Ningbo Municipal Commission of Commerce)