“Medicine helps the world, and skill is more expensive than essence”. From ancient times to the present, there have been many stories about healing the wounded and saving the dying and rejuvenating the young. Now, the realistic version of “The Kindness of Doctors” is also staged in meigu county, Liangshan Yi Autonomous Prefecture, Sichuan Province. In June, 2022, Chen Zhong, executive vice president of Binhai Campus of Beilun District People’s Hospital in Ningbo, responded to the call of “group assistance” and came to Meigu from Ningbo, which is more than 2,300 kilometers away, to serve as the president of meigu county People’s Hospital. With the initial intention of “taking hard work as the criterion and taking the people as the goal”, he always kept the concept of “what Meigu needs and what Beiyi can do” and practiced the doctors with one pile and one piece of practical work.
First, improve service and build a bridge between doctors and patients.
“Don’t do things without difficulty, don’t shrink from heavy responsibilities” is a good character developed by Chen Zhong since he was a child, and it is also an excellent character he has been upholding since he became a doctor. In order to reduce the waiting time for people to see a doctor and go through the formalities, and further improve the relationship between doctors and patients, as soon as he took office, Chen Zhong immediately changed his role, overcame the customs of life, language and habits, and carried out a series of work. After careful argumentation, careful arrangement and repeated experiments, the “one-stop service” center of meigu county People’s Hospital was officially put into use on September 5 this year. By integrating the service functions of various departments in the hospital, the center optimizes the hospital service process and provides patients with brand-new medical services and medical experience.
“‘One-stop service’ is an important practice to innovate and promote the construction of hospital culture, focus on cultivating a temperature-sensitive’ love culture’ and create a brand-new’ environmental culture’!” Chen Zhong introduced. Through the innovation of the service mode of “one-window acceptance, integrated service and one-time completion”, the service concept of “running at most once” runs through the whole hospital, so as to enhance the people’s medical experience, create a brand-new service brand, and fundamentally solve the problems of “slow, complicated and difficult work” reflected by the masses. Since its operation, the “one-stop service” center has been well received by the masses.
Second, face difficulties and hold up the “umbrella” of health
Practice produces true knowledge, and clever thinking produces fruitful results. Chen Zhong has been engaged in medical administration for many years. He has always regarded quality and safety as the lifeline of hospital work and the key to hospital survival and development. In view of the low medical level and poor medical quality, he often thinks about countermeasures and can’t sleep at night. Through repeated research and brainstorming, in the past six months, under the leadership of Chen Zhong, the “group-based” medical assistance team has broken the inherent traditional thinking and overcome the obstacles, formulated a series of reform measures, and officially launched the “medical quality travel thousands of miles” activity, bringing a modern, refined and humanized new management model to meigu county People’s Hospital. This activity will improve 18 core systems of medical quality and safety, such as the first-visit doctor’s responsibility system, the third-level doctor’s rounds system and the difficult case discussion system, sort out the problems existing in the current hospital, analyze the reasons, make timely rectification, and gradually study and form a long-term working mechanism for the hospital to continuously improve quality and ensure medical safety.
“We launched the” patient-centered, with the theme of improving the quality of medical services “campaign, with the aim of strengthening hospital management, earnestly safeguarding patients’ rights and interests, and paving the way for us to build a” strong dimethyl “hospital.” Chen Zhong said. For the next step, how to implement the requirements of medical quality management, Chen Zhonghe colleagues have made a preliminary plan to form a long-term “closed-loop management of the whole process”, establish a normalized supervision system of the core system of medical quality and safety, and promote the continuous improvement of medical quality through the circulation of quality control paths, so as to create a “strong dimethyl” demonstration hospital that ordinary people can rest assured.
Third, improve the function and get through the last “one kilometer”
In order to further make up for the shortcomings of medical resources in Yi area, improve the level of primary medical technology, and meet the needs of the masses to see a serious illness at their doorstep. In the past six months, Chen Zhong has been committed to improving the professional level of medical staff. According to the current conditions of the hospital, he proposed to build five major centers, namely, the chest pain center, the stroke center, the trauma center, the critical maternal treatment center, and the newborn treatment center, so as to actively strive for time and conditions for patients to relieve pain and transport for rescue. At present, a number of new technologies and businesses have been independently developed to fill the gaps in the county and even the state, and many intractable diseases and difficult operations have been encountered. Many people no longer have to travel to provincial and state hospitals to find experts as in previous years.
In order to strengthen the construction of local medical talents, he focused on “seeking ideas, determining measures, building teams and improving abilities”, and established a talent incubation model of “team leading team, department leading department, expert leading apprentice”, which passed on the valuable long-term clinical practical experience of medical experts from generation to generation, changed “blood transfusion” into “hematopoiesis”, and accelerated the local development through the activities of “skill competition and post martial arts” “I finally don’t have to go all the way to Chengdu to see a doctor now, thanks to the doctors in Beilun.” A hospitalized patient said excitedly.
As a “group-type” medical assistance expert, Chen Zhong went to the mission with blood, kept his promise with actions, practiced his faith with superb technology, wrote his mission with the true colors of doctors, and exchanged the “hard work index” of selfless dedication for the “happiness index” of the people in Meigu. In the next mileage of assistance, he will continue to carry heavy burdens, fight hard and be a pioneer, and constantly write new stories of struggle.