A few days ago, Zhang Haiyang, a resident of Putuo District, Zhoushan, completed the household registration transfer procedure at the Zhoushan City Approval and Certificate Handling Service Center, which took only 20 minutes. In the past, the cycle usually took about 10 days, and the handler had to run at least twice. Mr. Qin, the legal person, also successfully obtained the real estate registration certificate for bank mortgage. Mr. Qin is in urgent need of funds, and the process of combining the two certificates of plant mortgage (house property certificate and land certificate) into one is too complicated. The staff adopted internal circulation to speed up the process. It took only three days to get the mortgage formalities smoothly, and the bank loan was also issued in the afternoon of the same day.
According to the relevant person in charge of the municipal administrative service center, the work of “indifference acceptance” is a further deepening of the reform of “running at most once”. Its business model is “hall one click number, front desk comprehensive acceptance, back office integrated processing, and window unified delivery”. For citizens, it means that any window can handle all matters; For window staff, it is necessary to be able to “handle all businesses in the whole department”.
The government service “indiscriminate acceptance” has been fully implemented. In the face of the complex data of all departments and five level units in the city, the Zhoushan Municipal Government has adopted Inspur Group, the leading government cloud platform and hardware and software facilities in China, as the system builder. The system is deployed on the government affairs cloud platform of Zhoushan City. The design mode of “platform+application” is adopted. The entire architecture is based on the infrastructure layer and data resource layer. The application support layer is planned, and the business application layer is created. The system provides one-stop government services to the public in a unified way, and provides unified business office support to centers at all levels and relevant departments in the city in an internal way.
So far, a Zhoushan government service network covering cities, counties and districts (functional areas), townships (streets), and communities (villages) has been organized, realizing “one-stop” online handling and “whole process” efficiency supervision, and forming a government service system of brand integration, service standardization, convenient experience, diversified channels, resource sharing, online offline integration, and government citizen interaction. In addition, the public platform for convenient service created by Inspur Group – Love City Network also makes citizens’ life “smart”, and settles government affairs on citizens’ mobile phones. Through the “violation query”, citizens can know their personal violations on their mobile phones at any time, and the “quality chain” function can be used to scan the authenticity of products to provide citizens with product quality assurance.
Up to now, in accordance with the State Council’s plan to deepen the reform of “decentralization, regulation and service” and the Zhejiang Provincial Government’s plan to “run at most once”, Zhoushan has achieved phased results in various reforms, with the reform realization rate rising from 77.6 to 89.7, and the public satisfaction rate rising from 86.7 to 97.90. Both of them rank first in the province. A total of 4938 issues in Zhoushan City and the four counties (districts) achieved “one trip at most”, reaching 86.19 of the total number of issues involving people and enterprises in the city.
It is understood that in the next step, Zhoushan City will continue to deepen the “decentralization, management and service”. In order to deepen the streamlining of administration and decentralization, the combination of decentralization and management, optimize the service reform and solve the problems of the masses, it will use Internet technology to comprehensively promote the “Internet government service” with the help of the administrative approval service system built by Inspur, and truly provide more convenient and satisfactory innovative government services for the masses.