(Reporter Cui Zhe) On December 4th, the General Office of the Ministry of Culture and Tourism issued the Notice on Further Strengthening the Supervision of Winter Tourism Market in order to coordinate the prevention and control of epidemic situation and tourism safety, and help the tourism market recover and develop. The notice made arrangements from four aspects: judging the situation, scientifically and accurately doing epidemic prevention and control work, grasping the characteristics of winter tourism, doing a good job in investigation and treatment of potential safety hazards, maintaining market order, improving service quality, intensifying propaganda and prompting, and enhancing tourists’ awareness of safety and civilization, and made specific requirements clear.
To further improve the prevention and control of epidemic situation, the local cultural and tourism departments are required to guide the classification and improvement of emergency plans for A-level tourist attractions, do a good job in cleaning, disinfection and public health, and promote the normalization of reservation in tourist attractions according to the principle of “keeping an appointment”; Guide travel agencies and online travel enterprises to strictly implement the epidemic prevention and control requirements in transportation, accommodation, catering, sightseeing and shopping places; Guide star-rated hotels to strictly implement hygiene and epidemic prevention requirements, carry out regular disinfection, implement “one guest for one disinfection” of daily necessities in rooms, and implement the food safety management system.
In response to the investigation and management of potential safety hazards of tourism enterprises, the notice emphasizes that local cultural and tourism departments should guide crowded places such as A-level tourist attractions and star-rated hotels, and carry out fire safety hazards investigation according to the requirements of relevant departments; Guide the A-level tourist attractions to do a good job in the prevention and response of strong winds, cold waves, freezing rain and snow; Do a good job in the safety management of travel agencies, and ask travel agencies not to organize tourists to travel to snow resorts and ice rinks that do not have reception conditions; In conjunction with the transportation, public security and other departments, we will strengthen the supervision and inspection of the operation of tourist chartered cars; Strengthen coordination and cooperation with meteorological, transportation, public security, emergency, health and publicity departments, and jointly carry out tour protection actions.
Focusing on further maintaining the market order and improving the service quality, we should notify the requirements, unblock the channels of consultation, complaints and reports in the cultural and tourism markets such as “12301” and “12318”. Local cultural and tourism departments should promptly deal with illegal and illegal issues, make good use of the blacklist system of the tourism market, guide travel agencies, A-level tourist attractions and star-rated hotels to compare their standards, standardize their service processes and improve the service level of “smart scenic spots”.
In order to further enhance tourists’ awareness of safety and civilization, the notice requires that local cultural and tourism departments should timely release weather, traffic and other warning and forecasting information with relevant departments to guide tourists to travel rationally and safely; Guide tourists to comply with epidemic prevention requirements, safety warnings and civilized tourism regulations in tourism activities, pay attention to hygiene and rational consumption, and establish a new fashion of civilized, healthy and green tourism.